Frequently Asked Questions (FAQ)
1. What is Pets Haat?
Pets Haat is an online pet shop in Bangladesh offering high-quality pet food, cat litter, and essential pet accessories for cats, dogs, and other pets.
2. Do you sell original products?
Yes. All products sold at Pets Haat are 100% genuine and authentic, sourced from trusted brands and reliable suppliers.
3. What products can I buy from Pets Haat?
We offer a wide range of products including:
🐾Cat food and dog food
🐾Cat litter and litter boxes
Pet accessories and daily essentials.
4. Do you deliver all over Bangladesh?
Yes, Pets Haat provides nationwide delivery across Bangladesh. Delivery time may vary depending on your location.
5. How long does delivery take?
Delivery usually takes:
🐾Inside Dhaka: 1–2 working days
🐾Outside Dhaka: 2–4 working days
Delivery time may vary due to weather, holidays, or courier delays.
6. What payment methods do you accept?
We accept:
🐾Cash on Delivery (COD)🐾Online payments (where available)
Available payment options will be shown during checkout.
7. Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Once the order is shipped, it cannot be canceled.
8. What is your return policy?
You must check the product at the time of delivery. Returns are accepted only if:
🐾The wrong product is delivered
🐾The product is damaged or expired
Please review our Return Policy for full details.
9. Can I exchange a product?
Yes, exchanges are allowed if the product is:
🐾Unused and unopened
🐾In original, sealed packaging
🐾Available in stock
Delivery charges for exchanges must be paid by the customer.
10. What should I do if I receive a wrong or damaged product?
Please inform the delivery person immediately or contact our customer support as soon as possible for assistance.
11. How can I contact Pets Haat customer support?
You can contact us through:
Phone: +8801832-939916
Email: support@petshaat.com