Return Policy

Upon receiving your order, please check the product immediately in the presence of the delivery personnel. Ensure that the item is correct, sealed, not damaged, and within its expiry date.

🐾If you notice any issue (wrong item, damage, or expired product), inform the delivery person immediately

🐾If the product is accepted without raising any complaint at the time of delivery, it will be considered approved, and no return or exchange will be accepted later.

If Pets Haat delivers an incorrect product, please notify us as soon as possible. We will arrange a replacement provided that:

🐾The product is unused

🐾The original packaging is intact and sealed.

Refund Policy

🐾Refunds are applicable if there is a delivery error or issue from our side.

🐾If you refuse or cancel an order at the time of delivery, the delivery charge will be deducted, and the product must be returned in its original condition.

🐾For prepaid orders, refunds will be processed promptly after the returned product is received and verified.

Exchange Policy

🐾Exchange requests are accepted only if the product is unused, unopened, and in original condition.

🐾Exchanges are subject to product availability.

🐾Customers are responsible for paying the delivery cost for exchanges.

🐾Please contact our customer service team for assistance with exchange options.

Order Cancellation Policy

🐾Orders can be canceled only before dispatch.

🐾Once the order has been shipped, cancellation is no longer possible.

🐾To cancel an order, please contact our customer service immediately.

Refunds for Cancellations:

🐾If the order is canceled before shipment, a full refund will be issued.

🐾If the order is already out for delivery and you choose not to accept it, the product will be returned and the shipping charge will be deducted from the refund.

In rare cases, Pets Haat may cancel an order due to stock unavailability, pricing issues, or unforeseen circumstances. In such cases, customers will be informed promptly and fully refunded.

Need Help?

If you have any questions or require assistance, feel free to contact us:

Website: https://www.petshaat.com

Email: support@petshaat.com

Phone: +8801832-939916

At Pets Haat, we are committed to providing quality products and reliable service. Our team is always ready to assist you with any concerns.