Terms and Conditions
Last Updated: Jun 10, 2026
Welcome to Pets Haat. By accessing or using our website https://www.petshaat.com, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services. If you do not agree with any part of these terms, please do not use our website.
General
Pets Haat is an online pet food and accessories store operating in Bangladesh. These Terms and Conditions apply to all visitors, users, and customers who access or use our website and services.
By placing an order with Pets Haat, you confirm that you are legally capable of entering into a binding agreement.
Products & Services
All products displayed on Pets Haat are subject to availability.
We reserve the right to modify, discontinue, or update any product, price, or description without prior notice.
Product images are for illustration purposes only; actual products may vary slightly.
Pricing & Payment
All prices are listed in Bangladeshi Taka (BDT).
Prices may change at any time without prior notice.
We accept Cash on Delivery (COD) and other available payment methods shown at checkout.
Pets Haat reserves the right to cancel orders due to pricing errors or payment issues.
Order Confirmation & Cancellation
Orders are confirmed only after successful verification.
Customers may cancel an order before dispatch by contacting our customer service.
Once an order is shipped, it cannot be canceled.
Pets Haat reserves the right to cancel any order due to stock unavailability, delivery issues, or unforeseen circumstances. In such cases, a full refund will be provided.
Delivery
Delivery timelines are estimates and may vary due to location, weather, or logistical issues.
Customers must ensure accurate delivery information.
Pets Haat is not responsible for delivery delays caused by incorrect address details provided by the customer.
Return, Refund & Exchange
All returns, refunds, and exchanges are subject to our Return Policy.
Products must be checked at the time of delivery.
No return or exchange will be accepted after acceptance without complaint.
Used, opened, or unsealed products are not eligible for return.
Please review our Return Policy for full details.
User Responsibilities
By using our website, you agree:
Not to misuse or attempt to damage the website.
Not to provide false or misleading information.
Not to engage in any activity that violates applicable laws or regulations.
Intellectual Property
All content on the Pets Haat website, including logos, text, images, graphics, and design, is the property of Pets Haat and may not be copied, reproduced, or used without prior written permission.
Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal information.
Limitation of Liability
Pets Haat shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Changes to Terms & Conditions
Pets Haat reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of our services indicates acceptance of the updated terms.
Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of Bangladesh.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: support@petshaat.com
Phone: +8801832-939916
Thank you for choosing Pets Haat. We appreciate your trust and look forward to serving you and your pets with care and quality.